Return, Refund, Cancellation, & Shipping Policy

Since Genie Web Solutions primarily deals with digital services and products (such as website design, social media marketing, and online courses), there are no physical products to return. All deliverables, including digital assets, designs, and course materials, are provided electronically upon completion of the agreed-upon services.

Due to the nature of our digital services, we do not offer refunds once payment has been made and work has commenced. This policy is in place because our services involve the allocation of resources, time, and expertise immediately after payment confirmation.

• Exceptions: In rare cases, if a service has not been initiated or delivered as agreed, clients may request a refund. Such requests will be evaluated on a case-by-case basis and must be submitted in writing to support@geniewebs.com.

Once payment has been made and services have been initiated, cancellations are not permitted. This is because our team begins work immediately to meet project deadlines and deliverables.

• Pre-Service Cancellation: If you wish to cancel a service before work has begun, you must notify us within 24 hours of payment. Cancellation requests must be sent to support@geniewebs.com and will be reviewed for approval.

As a digital agency, Genie Web Solutions does not deal with physical products or shipping. All services, including website designs, marketing campaigns, and online courses, are delivered electronically via email, cloud-based platforms, or other digital means.

• Ensure all project requirements and details are clearly communicated before work begins.
• Provide timely feedback and approvals to avoid delays in project delivery.
• Understand that payments are non-refundable once services have commenced.

If you have any concerns or disputes regarding our services, please contact us at support@geniewebs.com. We are committed to resolving issues amicably and ensuring client satisfaction.

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

For any questions or clarifications regarding our Return, Refund, Cancellation, and Shipping Policy, please reach out to us at:
Email: support@geniewebs.com

Thank you for choosing Genie Web Solutions. We appreciate your understanding of our policies and look forward to serving you with excellence.